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Have questions about your order, or a general enquiry?
Frequently Asked Questions
Do you adjust prices if a product goes on sale after I purchased it?
Unfortunately, no price adjustments are available for previous purchases.
The item I want is out of stock, what can I do?
If an item is out of stock you are able to sign up to be notified when it is back in stock. This option is only available for items that will be restocked
How long does it take for my order to be processed?
All standard orders will ship within 3-5 business days.
All 2-day air + next day air orders placed before Noon PST are shipped the same day, excluding weekends. If orders placed on Friday after 12 PM PST on Friday will ship out on Monday morning.
How can I edit/ cancel my order?
You are unable to change or edit orders once the order is successfully placed. Please contact us at support@vitamina.eco right away in regard to changing an order.
Where does Vitamin A ship from?
Our shipping warehouse is located in Southern California.
What if I need to change my shipping address?
Please contact us at support@vitamina.eco right away and we will be able to assist you.
What is your return policy?
Vitamin A has a 30-day return policy on full priced items. All sale items are final. Items must be unworn with original hygienic liners and hang tags still attached.
How can I return my order?
If your items fall under the allotted return policy time, please visit our Returns Page.
How can I exchange my order?
We do have an exchange program now. Exchanges are free. If your items fall under the allotted exchange policy time, please visit our Returns Page.
How do I redeem my gift card?
We’ve temporarily paused selling gift cards due to a website + warehouse upgrade. If you have an old gift card that you’d like to redeem, shoot us an email at support@vitamina.eco, and we’ll sort it out. Thanks for your patience and happy shopping!
What if my package is lost?
For all lost packages, please email support@vitamina.eco with all order information. All lost packages are taken on a case by case basis. You will be notified once a trace has been started and updated every step of the way.
Do any of the Vitamin A tops have padding?
Yes, many tops have removable padding.